All prices shown on the website include free door-to-door delivery in Panama City (with detailed address and GPS coordinates), or free shipping to any of our 12 pickup locations across Panama:
- Bocas Del Toro
- Panama City - Costa Del Este
- Panama City - Obarrio
- Panama City - Punta Pacifica
For door-to-door delivery service, please provide as much info as possible during checkout and you will be contacted to confirm the necessary details.
When shipping to a pick-up location, customers will be notified when their item(s) arrive to inspect and retrieve their merchandise.
Note 1: Eventual door-to-door service will cover all of Panama, if given sufficient address detail and GPS coordinates.
Note 2: Future expansion will include Costa Rica and Colombia
Customers are required to inspect and sign for their merchandise before taking possession. Please carefully inspect your items at the pick-up location and don't accept any order that is damaged.
If there's damage and a customer rejects it, Bocazon will return the merchandise to its supplier and either replace the item for a new one or refund the customer. If a customer accepts the item and later discovers that it's damaged (reported to Bocazon within 48 hours), the customer must pay for return shipping from the pickup location to the supplier - but Bocazon will either replace the item for a new one or refund the customer.
If damage or a malfunction is discovered after 48 hours, the item may be replaced if it is under warranty from the supplier. Note: Bocazon can only follow the warranty terms of the supplier, and has no ability to provide a warranty if the supplier does not offer one.
If you need to report a damaged or malfunctioning item, please Contact Us with your order number and details about the problem. We will respond as quickly as we can with instructions.